Privacy Policy for Cricket Crumbs
Cricket Crumbs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, engage with our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect various types of information in connection with your use of our artisanal pastry and edible insect innovations.
Personal Data You Voluntarily Provide:
- Contact Information: We collect your name, email address, postal address, and phone number when you place an order for handcrafted pastries, inquire about catering services, sign up for workshops, or subscribe to our newsletters.
- Order Information: Details related to your purchases of insect-flour baked goods, specialty cakes, and other products, including product preferences, payment details (processed securely by third-party payment processors, we do not store full payment card details), and delivery instructions.
- Communication Data: Information you provide when you communicate with us via email, phone, or online forms, including feedback, reviews, and inquiries.
- Workshop and Event Registration: Information collected when you register for workshops on sustainable baking or catering services, which may include dietary restrictions or special requests relevant to these services.
Information Collected Automatically:
- Usage Data: Information about your interactions with our site, including the pages you view, the time spent on those pages, and other similar statistics. This helps us understand how our site is used and how we can improve it.
- Technical Data: We may collect your IP address, browser type, operating system, and referral source. This data is used for site security, administration, and analytical purposes.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: Fulfilling your orders for handcrafted pastries and baked goods, processing payments, arranging catering services, and managing workshop registrations.
- To Communicate With You: Responding to your inquiries, sending order confirmations, delivery updates, and administrative messages.
- Marketing and Promotions: Sending you updates about new products, special offers, and events related to Cricket Crumbs' artisanal pastry and edible insect innovations, where you have provided consent.
- Service Improvement: Analyzing usage data to improve our site, products, and services, including enhancing user experience and developing new insect-infused creations.
- Security and Fraud Prevention: Protecting our online platform, products, and customers from fraudulent activities and unauthorized access.
- Legal Compliance: Complying with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Third-Party Websites
Our site may contain links to third-party websites or services that are not owned or controlled by Cricket Crumbs. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our products and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that we have collected personal data from a child under 13 without verification of parental consent, please contact us so that we can take the necessary steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Cricket Crumbs
77 Amoy Street, Unit 02-01
Singapore, Central Region, 069896
Singapore